So, being a little frustrated about my amazon book trade-in being rejected because the binding was damaged from them to begin with, I wrote a response. I got a little sarcastic at the end because I'm a goofball like that. I hope the person reading my response gets some entertainment out of it, and not offense, because the ending was added more for comedic value. Hey, at least this time I'm not pretending to be a girl named Bill. XD
"I am very disappointed. I ordered this book back in January of 2012 NEW. The book came with the top coner was very slightly dinged and I was disappointed but didn't think Amazon would replace the book for something as insignificant as that.
However, when attempting to trade the book back recently (June 2012) it was rejected because the binding was damaged. I took very good care of that book, it looks exactly the way it did when I purchased it. The pages are all in pristine condition. There was nothing I could do about the binding, it came that way.
I have always been a happy amazon customer, but now I'm going to think twice about where I purchase my BRAND NEW TEXT BOOKS and other items. Now I'm starting to wonder if I was intentionally sold a damaged book for full price. I will know better next time.
I will return all my new textbooks if there is even a slight dent on it. I hope you enjoy all my returns, except that I probably wont be buying any new textbooks from your website. I just enjoyed the convenience of buying everything on amazon, however I am aware there are other alternatives out there.
I apologize, it is partially my fault for not making a bigger issue of it when I purchased the book. But my recommendation is to please not send any damaged goods out to customers. The way the book was dinged, it was a factory damage. There is no way that misformation could have resulted from shipping. The book was securely packaged and protected.
Please take my message and channel my mishap towards better customer service and products. Like I said, I have always liked Amazon, but I am also a poor college student who has to sell back old textbooks before she can afford new ones, or else she will have to skip a few meals. I could very well try to eat the book, but I'm sure it doesn't have any sort of nutrients."
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UPDATE!!!
Holy cow! Less than an hour after I sent that, I get an apology email from Amazon and they refunded my entire book price!!! Wowies!
I underestimated their customer service. Maybe they thought I was being harsher than I intended? :(
But, I feel good. I'm going to send them a happy message now. This is really a shocker. The only other good customer service I've ever experienced was from Thinkgeek.com. My light-up heart shirt had stopped working after wearing it twice, and I sent them a nice (no really, I was really friendly and asking if I could just order a replacement part since it was too late to replace). The Thinkgeek customer service people sent me a brand new one for free! And didn't even need the old one back. So now I have my defective shirt and a nice shirt. Of course, my T-shirt no longer has a companion to "light 'im up". Maybe I need to give one to Mr. Beardly?
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